Cancellation & Refund Policy – ZippoAir

At ZippoAir, we are committed to providing clarity and fairness in every booking. This Cancellation & Refund Policy explains how cancellations, changes, and refund requests are managed for flight bookings made through our platform.

Since we collaborate with multiple airlines and authorized travel suppliers, all cancellation and refund requests are subject to their respective rules and conditions. We encourage all travelers to review this policy prior to completing a reservation.

Non-Refundable Tickets

Some flight fares are classified as non-refundable by the airline. In such cases, a refund cannot be issued under any circumstance. Customers should verify all fare rules before finalizing their booking.

Refundable Tickets

If your booking is marked as refundable, the airline may issue:

• A monetary refund, or
• A travel voucher/credit for future use

Refund type and eligibility are determined solely by the airline or service provider.

Airline Governing Rules

Every airline has its own cancellation deadlines, refund penalties, and terms. ZippoAir functions only as an intermediary. Any refund or change request must strictly comply with the respective airline’s policy.

24-Hour Cancellation Policy

Many airlines may allow cancellations within 24 hours of purchase for a full or partial refund. However, this is not guaranteed unless explicitly approved by the airline. Refund outcomes depend on fare rules and airline eligibility.

Non-Refundable Components

The following charges are non-refundable once the booking is confirmed:

• Service or processing fees
• Airline ticket costs (if fare is non-refundable)

Refund Eligibility Requirements

A refund may be considered only if:

• The passenger is not marked as a no-show
• The request complies with airline or supplier policies
• Valid documentation is provided (if required)

Refund Processing Time

Refund timelines depend on the airline and payment processors involved. Typically, refunds take 60–90 days after the request is submitted and approved.

You will receive email confirmation once your refund process begins or is completed.

Penalties & Deductions

Airlines or suppliers may charge penalties for cancellations or changes. Applicable fees will be deducted from the final refundable amount.

Post-Ticketing Service Fees

ZippoAir may charge service fees for assisting with:

• Cancellations
• Modifications
• Refund submissions

These fees cover operational handling and are applied as per company policy.

Additional Terms

Terms may vary based on:

• Fare category
• Airline rules
• Travel supplier agreements

We recommend contacting our customer support team to understand any applicable charges before proceeding with a cancellation.

Policy Agreement

By using ZippoAir and completing a booking, you acknowledge and agree to this Cancellation & Refund Policy and all related terms.